About Us Horseshoe Saddlery is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at elaine@horseshoesaddlery.co.uk Our Contact details: Horseshoe Saddlery Station House Challow Station Faringdon Oxon SN7 8NT United Kingdom Phone: 01367 710797 Fax: 01367 710797 Email: elaine@horseshoesaddlery.co.uk VAT @ 17.5% 824 4105 58

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling DELIVERY, POSTAGE & PACKAGING Where goods ordered are in stock, despatch is next day, under exceptional circumstances or demand PLEASE ALLOW UP TO 28 days. If items are out of stock or delayed we will endeavour to contact you as soon as possible with an expected delivery date. Goods are despatched on our Standard Service (£4.50) Overseas: PLEASE NOTE WE DO NOT DESPATCH GOODS OVERSEAS.

Delivery Schedule Where goods ordered are in stock, despatch is next day, under exceptional circumstances or demand please allow up to 28 days.

Back Orders If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges 17.5% VAT is added.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.

Reaching Us If you need to reach us, please email us on elaine@horseshoesaddlery.co.uk, alternatively, you can call on 01367 710797 (International +44 01367 710797) or fax us on 01367 710797 or write to us at Station House Challow Station Faringdon Oxon SN7 8NT United Kingdom

Privacy Policy Horseshoe Saddlery do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy RETURNS & EXCHANGES Refunds will be made for any items returned, (at customers own expense), which are unused and not damaged, within 14 days. Exchanges where required will be sent free of charge. (Great Britain only). Please ensure that returns are packed and labelled clearly. Proof of posting is recommended in the event of loss or damage, as we do not compensate for parcels lost or damaged in transit.